Refund policy
At GadgetMahal, we are committed to providing quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.
Return Window
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in original condition
- Have all tags intact
- Be in its original packaging
- Include a valid proof of purchase (order ID/receipt)
- Be supported by a complete unboxing video (from start to end, without cuts or edits)
⚠️ Unboxing video is mandatory for all return, damage, or wrong item claims.
How to Request a Return
To initiate a return, contact us:
📩 Email: gadgetmahal.in@gmail.com
📞 WhatsApp: +91 7481998775
Once your request is approved, we will share the return instructions.
❗ Returns sent without prior approval will not be accepted.
Return Address
Returns must be sent to the address provided by our support team after approval.
Damaged, Defective, or Wrong Products
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us immediately with:
- Your Order Number
- Unboxing video proof
We will evaluate the issue and arrange a suitable resolution.
Non-Returnable Items
The following items are not eligible for return:
- Personal care items (for hygiene reasons)
- Perishable or consumable goods
- Customized or special-order products
- Gift cards and discounted/sale items
If you're unsure, feel free to contact us before placing your order.
Return Shipping & Charges
- A fixed return shipping fee of ₹100 will be applicable
- Returns must be shipped using the method instructed by our team
- No restocking fee will be charged
Exchanges
We only offer exchanges in case of:
- Wrong product received
- Damaged or defective item
A valid unboxing video is required.
For different product preferences, please place a new order after your return is approved.
Order Cancellation
- Orders can be canceled before they are shipped
- Once shipped, orders cannot be canceled
To request cancellation, contact us via email or WhatsApp.
Refund Process
Once we receive and inspect your return, we will notify you about the approval status.
If approved:
- Refund will be processed to your original payment method
- For Cash on Delivery (COD) orders, refund will be processed to your bank account
- Refund timeline: 8–15 business days
Important Notes
- It may take additional time for your bank or payment provider to reflect the refund
- If more than 15 business days have passed after approval, please contact us
Invalid Return Requests
We do not accept returns for:
- Change of mind after placing the order
- No longer needing the product after delivery
We request you to review product details carefully before purchasing.
Need Help?
If you have any questions regarding returns or refunds, feel free to contact us:
📩 Email: gadgetmahal.in@gmail.com
📞 Phone / WhatsApp: +91 7481998775
🕒 Support Hours: Monday – Saturday | 10 AM – 6 PM
GadgetMahal
Quality you can feel. Pricing you can trust. Support you can rely on.